CUSTOMER CARE

24/7 operational support
across Asia-Pacific

Multilingual specialists for immediate issue resolution to on-site assistance.

Infrastructure Operations Center

Your 24/7 operational support.

Our Infrastructure Operations Center provides round-the-clock multilingual support for all data center services.

Trained specialists ensure your infrastructure operates smoothly across all facilities.

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Platform capabilities:

  • Open & track tickets
  • Download useful documents
  • Create, review & manage orders
  • Request remote hands
  • Review your invoice
  • Manage accounts & permissions
Access Operational Platform

Operations Management Platform

Manage your infrastructure from anywhere

Operational Extension Services

Your trained technicians on-site

Our ‘Remote Hands’ technicians are your “eyes and hands” for infrastructure operations across facilities.

Physical inspections, equipment management, cable management, shipment coordination and more. Physical inspections, equipment management, cable management, shipment coordination and more.

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Explore our other products & services

Data centers
Colocation
Interconnect

Newsroom

Digital Edge Secures Financing to Continue Expansion in Indonesia

October 8, 2025

Digital Edge and Hulic Launch Next-Generation Data Center in the Heart of Tokyo

September 24, 2025
BKK1 Groundbreaking

Digital Edge and B.Grimm Power Break Ground on First EEC Data Center, Advancing Thailand’s AI and Cloud Infrastructure Ambitions

September 4, 2025
Digital Edge Appoints Emmeline Tang as Chief Product Officer to Drive Innovation and Growth Across Regional Data Center Portfolio

Digital Edge Appoints Emmeline Tang as Chief Product Officer to Drive Innovation and Growth Across Regional Data Center Portfolio

September 1, 2025
Digital Edge Secures Financing to Complete Major Data Center Campus | Digital Edge

Digital Edge Secures Financing to Complete Major Data Center Campus

July 10, 2025
Digital Edge and B.Grimm Power Partner to Launch Hyperscale and AI Data Center Campuses in Thailand, Starting with a 100 MW Flagship Project in EEC | Digital Edge

Digital Edge and B.Grimm Power Partner to Launch Hyperscale and AI Data Center Campuses in Thailand, Starting with a 100 MW Flagship Project in EEC

June 9, 2025
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Ready to simplify your operations?

Our expert teams provide operational support for reliable infrastructure performance.
Contact us to discuss how our specialists support your requirements.
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